For admin questions, complete an ‘Assistance Request Form‘ (ARF) by clicking HERE.  Once you’ve submitted the form, you’ll receive a confirmation receipt in your inbox, and our team will investigate and reply.  Expect to hear from a Mi-Benefits team member within 24 hours.

Simply guide them to the Mi-Benefits Employee HUB  where they can find answers to the most commonly asked questions.  They can also complete an ‘Assistance Request Form‘ (ARF). Once submitted, they will receive a confirmation receipt in their email inbox, and one of our Mi-Benefits team members will be in touch within 24 business hours.

Onboarding new hires is a straightforward process. Initiate their onboarding by adding them as a New Hire/Newly Eligible Employee right here on the HUB.  Employees must be submitted on, or as close to, the hire date or eligibility date as possible. Once the automated process loads them to the ICHRA platform, activates them to be able to shop for benefits, and opts them in to receive a series of new hire communications that include detailed instructions, they will be ready to enroll.  Each employee needs their own form.

Remember, an employee has only until the 15th of the month prior to the effective date of coverage to enroll or waive coverage. Please encourage your employees that choose to self-select their benefits to also schedule a quick call with the enrollment team to confirm they are choosing the best plan and all of their information is correct. Once an enrollment is submitted by an employee, no changes can be made.

It is best to submit your New Hire/Newly Eligible form through the Admin HUB (use the one click button above or CLICK HERE) on, or as close to, the Date of Hire or Eligibility Date as possible.  This will allow the Mi-Benefits Team to set up their profile and give your new employee ample time to shop for coverage.